Return Policy

At Natural Gateway, we take pride in crafting high-quality, non-toxic products with care. Due to the small nature of our business, we are unable to offer refunds at this time. However, we do accept returns of new and unopened products within 14 days of delivery for store credit or exchange. Please do not send items for a return without contacting us first. We reserve the right to not approve a return or exchange based on the condition of the item when it returns to us.

Please Note:

• Returned items must be unused, unopened, and in their original packaging.

• We are not responsible for shipping damages. If your order arrives damaged, please contact the shipping carrier to file a claim.

• Customers are responsible for return shipping costs.

If you need assistance with a return, please reach out to us at info@naturalgatewayco.com, and we’ll be happy to help!