Shipping policy

At Natural Gateway, we strive to get your order to you as quickly and safely as possible. Please review our shipping details below:

Processing Time

• Orders are typically processed and shipped within 2-4 business days (Monday–Friday, excluding holidays).

• During high order volume periods, processing times may be slightly extended.

Shipping Methods

• Standard Shipping: We primarily ship through USPS and UPS for most orders.

• You will receive a tracking number via email once your order has shipped.

Shipping Rates & Delivery Times

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• Estimated delivery times vary by carrier and location but typically range from 3-7 business days.

Lost or Delayed Packages

• Once an order has shipped, we are not responsible for carrier delays, lost, or stolen packages.

• If an issue arises, please contact the shipping carrier directly with your tracking number.

Warm Weather Disclaimer

• Some products (such as balms, butters, and candles) may soften or melt in transit during summer months. We take precautions to minimize this, but we recommend bringing packages inside promptly upon delivery.

If you have any questions or special shipping requests, feel free to contact us before placing your order. Thank you for supporting our small business!